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Compliance FAQ

Suppliers’ Code of Conduct

1. Do I have to comply with the Suppliers’ Code of Conduct?

The Supplier's Code of Conduct applies to all suppliers as well as any entity who provides such goods/ services indirectly to Lazada through such suppliers.

 

2. Why do I have to comply with the Suppliers’ Code of Conduct?

Lazada is committed to doing business in a legal, fair and ethical manner and expects all its business partners to be similarly committed. Therefore, this code takes into account Lazada's internal guidelines and policies and sets out to define the behaviour of its suppliers in providing goods and services. The code is available to our suppliers and is a condition to contract and Lazada reserves the right to terminate the contract with any supplier who is found to have violated any part of this Code.

 

3. Can we offer gifts to employees?

Lazada observes a strict "No-Gift Policy". Suppliers are reminded not to offer gifts of any amount to Lazada and/or its employees before, during or after the contract period.

 

4. Why can’t we offer gifts to employees?

We understand that in certain countries and business practices, it is customary and the norm to offer gifts. However, gifts may hamper our objectivity when making decisions and it's important to be as objective about the decision as possible. Lazada is committed to doing business in a legal, fair and ethical manner. We adopt a "No-Gift Policy" to send a out that message out clearly to our suppliers and to deter kickbacks, bribes, etc.

 

Whistleblow

1. Whom can I contact for a question or a report of non-compliant behaviour?

If you have a Compliance related question/suggestion or you are not sure how to behave in a certain situation, you may contact compliance at ethics@lazada.com.

If you want to report a well-founded concern about serious noncompliant behaviour or a criminal offense, you may whistleblow through our online reporting tool; whistleblower.lazada.com; or email us at whistleblow@lazada.com

 

All reports made and the identities of the whistleblowers will be kept strictly confidential, to the extent allowed by law and the needs of the investigation. Lazada also does not tolerate any form of retaliation, reprisals or harassment against whistleblowers.