- Become an expert on Lazada inhouse proprietary seller AI chatbot product
- Apply data analysis techniques to analyze logs and user feedback to improve resolution rate and seller satisfaction of AI products
- Develop and maintain operational processes for all requirements and enhancements
- Use project management methodologies to manage the product development lifecycle, including planning, execution, monitoring and control
- Convert seller insight into business action plan
- Collaboration with Seller Experience team to gather new requirements & refine business requirements for new/existing domain enhancements
- Connecting technology, products, operations and other teams to drive for business change

- A well-rounded professional with 2+ years of working experience relating to product management, product operations or eCommerce operations
- Bachelor's degree in AI/engineering/mathematics/business/economics from a top university is a plus
- Strong understanding of e-commerce seller operations is highly preferred (e.g. online store management, order fulfillment, promotions, logistics, after-sales support).
- Familiarity with seller pain points and business workflows across the seller journey (listing, pricing, order management, payments, and dispute handling)
- Ability to translate seller business needs into chatbot flows, AI logic, or operational requirements
- Strong analytical thinking with the ability to interpret data, seller feedback, and performance metrics
- Excellent communication skills, with the ability to collaborate cross-functionally with Product, Tech, Operations, and Business teams
- Detail-oriented, proactive, and able to operate in a fast-paced e-commerce environment
- Self-motivated, results-oriented individual with the ability to progress multiple projects concurrently
- Strong interest and belief in AI technology