Key Tasks & Responsibilities
- Own assigned buyer and seller experience domains across pre-purchase and finance-related journeys.
- Monitor contact drivers, resolution gaps, and policy clarity issues.
- Work with Product, Finance, Risk, and Operations teams to address friction drivers.
- Propose structured improvements to workflows, communication, and process clarity.
- Support implementation of automation and self-service enhancements.
- Experience in customer experience, operations, finance product, or risk-related roles.
- Ability to analyze data trends and identify root causes.
- Strong written and structured communication skills.
- Ability to manage multiple stakeholders across functions.
- Experience in e-commerce, fintech, or marketplace platforms.
- Exposure to claims handling, payout processes, or payment systems.

Qualifications & Skills
- Bachelor’s degree in Business, Economics, Engineering, or related field.
- 2 years+ of relevant experience in operations, customer experience, risk, or finance domains.
- Strong analytical and problem-structuring ability.
- Clear communication and documentation skills.
- Ability to work independently with minimal supervision.