Role scope includes (but not limited) the following:
Planning
-Tactical hub planning in terms of resources (manpower, equipment, space, etc) in line with fluctuation of weekly/monthly volume.
Reporting
-Prepares reports required by Hub manager, superiors and other functions.
-Working closely with Hub Manager on matters related to hub operations.
-Establish & keeping track daily/weekly/monthly hub performance report in terms of its services, productivity, efficiency & cost.
-Update the Daily Dashboard & conduct daily pre-work briefing to share performance trending, giving & getting feedback from hub staff.
-Establishing good communication and good relationship with internal & external parties.
Analyzing
-Analyze issues & work closely with the Hub Manager for corrective & preventive solutions.
Optimizing
-Assisting Hub Manager in managing hub operational processes, compliance & process optimization.
-Working closely with Hub Manager and optimizing programs towards achieving better productivity, efficiency, unit cost & possible expansion of coverage.
Compliance
-Monitor & ensure full compliance of hub operational policies & processes.
Cost Management
-Monitor & update hub operational performance in terms of its service, cost, productivity & efficiency.
Performs the following daily duties:
-Conducts daily GEMBA walk.
-Review and analyze previous day performance.
-Ensure effective planning, allocation of parcels, clustering and rostering of Couriers in the event of Courier absenteeism, rest days, and excess or low loads.
-Ensure Couriers are allocated/assigned the minimum quantity of parcels per Courier type requirements.
-Monitor the parcel inbound and sorting process to ensure parcels are accurately and completely sorted within the allocated timeframe and before cut-off times to achieve SDOD KPI.
-Supervisor is responsible to monitor the exception parcel segregation by Sorters are performed accurately and completely within allocated timelines and at designated locations.
-Facilitate and monitor the validity of inbound exceptions left at Hub floor daily and ensure the event capture process is performed accurately and complete. Return process is completed timely and complete daily.
-Facilitate and monitor the effective implementation of reattempt follow up activity and updates.
-Hub Supervisor is responsible to monitor the Runsheet creation and handover of physical parcels are recorded accurately and complete.
-Supervisor is responsible to monitor the Validation of failed delivery parcels returned by Courier and Runsheet Check-In process is performed accurately and completely.

-At least 3-5 years working experience in Logistics/Hub working environment, working experience in courier working environment would be an advantage .
-Computer literate, well versed in MS Office
-Ability to work early morning shifts.
-Knowledge and experience with methods for process re-engineering.-Ability to analyze data and provide insights from data.
-Critical thinker and problem-solving skills.
-Time-management skills.
-Great interpersonal and communication skills.
-Degree in Business Administration, Logistics or relevant fields.