Customer Care Team Leader (Associate)-Seller Sign Up (SSU)

Education Requirement:
Bachelor
Location:
Indonesia
Department:
Customer Service
Job Description
1. Oversee delivery of Key Performance Indicators for Seller Sign Up performance – Onboarding and Incubation.
2. Identify, qualify and grow Seller’s commitment to Selling on Lazada platform through Incubation Programme
3. Collaborate efficiently among cross-functional team/departments in setting the right strategy to grow seller, both locally and regionally
4. Meet or exceed committed targets and operational metrics
5. Conduct a regular review to monitor performance across the BPO partners
6. Leads initiatives to drive continuous improvements through identifying new sales pitch and approach
Job Requirements
1. Experienced in Account Management or Business Development
2. Positive attitude towards meeting tight deadlines and going the extra mile
3. Strong sense of ownership and accountability
4. Strong analytical skills (excel skill is a must) and business understanding.
5. Entrepreneurial and creative mindset with well-developed interpersonal and leadership skills
6. Demonstrated ability to handle multiple tasks, to prioritize them and meet deadlines
7. Structured work, focused on process, details, and quality
8. Open minded with a very dynamic environment
9. Solid, detail-oriented documentation skills
10. Experience on handling eCommerce account and the like is preferred
11. English proficiency for both writing and speaking is a must
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