Anti-Fraud Manager-Philippines
Department:
Security & Risk Management
Location:
Philippines
Department: Security & Risk Management
Location: Philippines
Job Description
The role
This role will support in protecting Lazada Philippines’ activities and its ecosystem users in marketing, sellers, customers, products, orders, accounts, and engagement. He/she will be the in-country subject matter expert for Philippine-based investigations and compliance operations, handling risk-related matters such as but are not limited to voucher anti-abuse, customer malicious registration, resellers, fulfilment fraud, and scam sellers. The Specialist will also assist in data analytics and risk assessments.

Reporting
The Specialist will be reporting to the Head of Business Risk.

Key tasks and responsibilities
• Being the in-country subject matter expert for seller and buyer-related risks, with emphasis on scam sellers, abusive buyers, platform fraud, and collusion.
• Conducting data analysis, reporting on performance, and identifying trends.
• Creating monitoring and preventive anti-fraud dashboards.
• Supporting the claims, complaints, and disputes for fair trading policy violators.
• Oversight and execution of buyer, seller, and product risk screening processes while ensuring support of established service levels.
• Developing and executing operational policies and processes for business security operations and dispute management.
• Handling escalations and conducting investigations for incidents.
• Anticipating and escalating issues quickly and efficiently, as necessary to allow proper corrective action/decision.
• Working closely with other functions such as Customer Care (Customer Support, Partner Support, Business Process Outsourcing), e-Commerce Platform (Platform Governance, Seller Operations, etc.), Commercial (brands), Logistics, Security teams, and others to identify and assess risks.
• Conducting product training and communicating changes to stakeholders.
• Executing communications and stakeholder engagement with C-level leadership across ventures and with regional teams.
Job Requirements
Qualifications & Skills
• Analytics skills (including SQL, advanced Excel, or other analytical tools) with experience using data to create and improve business strategies.
• Strong project management skills, with experience in collaborating with different business functions and key stakeholders.
• Strong communication skills, with experience in involving technical and regional/local venture counterparts, coordinating multiple stakeholders, and reporting to large audiences or senior management.
• Experience in the e-commerce industry a plus.
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