Regional Reverse Operations Manager-Transport Logistics
Department:
Supply Chain & Logistics
Location:
Singapore
Department: Supply Chain & Logistics
Location: Singapore
Job Description
The Role
Reporting to Transport Operations Manager, your main role will be to support him driving improvement in 3PL reverse logistics operations (3PL failed deliveries, customer returns activities).

• You will be leading the creation of a 3PL operations dashboards to track and monitor all KPIs relevant to Reverse operations (3PL failed deliveries, returns to merchant SLAs, customer returns experience, seller returns experience, etc)
• You will drive ongoing deep dives on 3PL Reverse operations performance and come up with recommendations on how to optimize current set-up.
• You will be also responsible for working with other member of the Transport operations department in order to drive end-to-end drive 3PL operations, as well as campaign preparation.
• You will also lead shop floor 3PL partners reverse logistics audits and incorporate the findings into key actions.
Domestic Travel: 25%
Job Requirements
Qualifications & Skills
• Requires strong communication & organization skills
• Requires strong analytical skills to be able to efficiently navigate reverse logistics operations topics (3PL returns performance/SLA, customer/seller returns experience)
• Requires capacity to structure and drive operations audits
• Requires very strong operation's go-and-see mindset (gemba, kaizen) to be able to find gaps in our current operations processes to drive operations optimizations.
• Requires strong project management skills and drive improvement initiatives execution
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