Role Summary The Claims Analyst is responsible in managing the day-to-day tasks in communicating claims report to third-party logistics(3PLs) and close collaboration with finance in managing 3PLs’ claim payments. Subsequently, this role involves analyzing claims data in order to provide operational and improvement feedback to reduce the number of claims.
Responsibilities • To communicate 3PL claims report across internal and external stakeholders on a weekly basis. • To ensure Invoices are issued weekly and follow-up on claim payments per agreed credit terms. • Analyse claims data and identify root cause(s) to improve operational processes. • To immediately raise/communicate any issues that involve cross-functional departments and 3PLs for prompt action. • To review claims SOP on a yearly basis and provide ideas and solution based on latest business requirement for streamlined and efficient claims process. • To provide claims related analysis to stakeholders as required.
Qualifications & Skills • Bachelor's degree in Business or relevant field. • 0 - 2 years of proven experience as an analyst in supply chain. • Excellent analytical, mathematical and problem-solving abilities. • Superb communication and presentation skills. • Aptitude to succeed in a stressful and deadline-oriented environment. • Solid understanding of MS Excel and ability to understand new information systems quickly.