We are looking for a RedMart Specialist Store Operation manager with operational and project management experiences to join RedMart operations team.
This position will be based in Singapore, reporting to Head of Seller Logistics Excellence. You will be part of a dynamic team responsible for governing RedMart logistics operations for RedMart Specialist Stores (RSS) , RedMart’s marketplace sellers.
The scope spans across all the RSS Logistics value chain, from Seller Fulfilment, RedMart First Mile, Fulfilment, all the way to delivering to the Customers. You will be working closely with Commercial, Transportation, Fulfilment, Capacity Planning and Finance functions. The goal is to support RedMart’s RSS Operations towards operational excellence, efficiency and scalability while constantly improving seller experience.
Role and Responsibilities
-Manage day to day operations and escalations of RSS logistics operations
-Work with Head of Seller Logistics Excellence to identify and track key performance indicators, to scope projects that improve RSS seller logistics experience, seller performance (e.g. unit fill rate), first mile and fulfilment efficiency
-Lead in implementing and tracking projects progress and deliverables
-Present to project stakeholders on progress as well as problems and solutions
-Monitoring logistics performance, maintain active communication and working relation with RSS commercial , transport and fulfilment teams
-Working with tech and product teams on RSS tech roadmap. Provide business requirement impact analysis for tech requests
-Minimum of Bachelor’s degree in Logistics, Engineering or Business Economics
-Proven experience in project management, able to engage multiple stakeholders and drive project progress
-Good with numbers and data analytics. Highly proficient in MS-Excel application. Able to perform data queries and build dashboard to address business/ project needs
-2 to 3 years of relevant work experience in marketplace operations, logistics, transportation, supply chain or last-mile delivery preferably in an operational role
-Good knowledge and understanding of logistics industry and practices, working experience in a well-established 3PL or e-commerce company is a plus
-Highly energetic, independent & ability to thrive in a fast-paced environment.
-Demonstrated ability to learn fast, handle multiple tasks, prioritize objectives to meet deadlines