Senior Associate-Logistic Operations (Quality & Operations)
Department:
Supply Chain & Logistics
Location:
Malaysia
Department: Supply Chain & Logistics
Location: Malaysia
Job Description
• Champion data analysis to enhance the quality of services by ensuring data support to all logistics operations functions.
• Define daily and/or hourly “performance monitoring tool” covering productivity, through-put and key performance matrix vs KPIs set.
• Responsible to provide key E2E data analysis and identifying operational gaps to drive down breach packages, leakages, delivery lead-time and miss pickups.
• Responsible to furnish data required for daily operations planning and not limiting to mega/sales campaigns.
• Monitoring and drive FD Returns in terms of lead-time to be within SLA period.
• Liaise with other departments: transport, PSC, CS and cross boarder team for system status update compilation and reconciliation.
• Responsible to provide update on finance analysis and manage finance 3pl portal
• Responsible for any other Quality and Analysis report from time-to-time pertaining to operation enhancement.
Job Requirements
- Daily SLA pre-breach report to update end shipment status to Transport team
- Daily Non-moving record (NMR) by total numbers and on package level for investigation. To meet N+5 compliance, NMR report distribute to Sort, Route and Hub and compile all the feedback from respective team and continue to follow up.
- Daily update on Denied POD tracker to CS & Hub team by separate tracker
- Daily Claim investigation with all the function and update the status in Finance Portal
- Weekly Claim Finance Data Summary and perform Finance Analysis and produce a report/slide. To follow up with respective function head for investigation and action plan
- To monitor daily Cross border reconciliation with sort ops and CB team and update any relates to CB in pending shipment report
- Lazmall-G, LGS and e-WTP aging reports by journey level to ensure N+1 service. – dashboard – campaign by manual (by dashboard)
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