Senior Analyst-Seller Tools Operations
Department:
eCommerce Platform
Location:
Malaysia
Department: eCommerce Platform
Location: Malaysia
Job Description
• Responsible for product management of seller-facing tools to ensure smooth launch, operations, enhancements, adoption and quality utilization.
• Monitor and strategize Seller Tools adoption status, respectively for different seller segments. Identify trend and issues to take actions accordingly.
• Propose and execute tools strategy for campaigns and daily operations.
• Launch new features or enhancements in Lazada Center Centre by conducting internal test, optimizing features, training plan and sending communication to stakeholders.
• Submit feature requests to product team with proper justification and relevant data. Further improve user interface with product designer for better user experience.
• Report bugs to product managers and follow up with progress and solutions to solve the bugs.
• Monitor seller tools dashboard and study for both quantitative and qualitative metrics.
• Based on data analysis and quality studies, come up with valuable implications and suggestions to share with sellers or internal teams to use all the seller tools effectively.
• Fully utilize available resources to promote seller tools so sellers can increase store traffic, conversion rate, order value and maintain sustainable business growth by using these tools.
• Align with Lazada regional team to map future tools direction and leverage good practices from other ventures.
Job Requirements
• Adeptness in Microsoft office tools, i.e. Word, Excel, PowerPoint
• Analytical skill and critical thinking
• Positive learning attitude with strong adaptation skills in a fast-paced environment
• Highly energetic and independent individual
• Prior experience in another E-commerce business
• SQL skills
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