Performance and Training Manager-San Pedro, Laguna
Supply Chain & Logistics
Department: Supply Chain & Logistics
Location: Philippines
Job Description
• Apply analytical expertise and reporting services to key performance indicators of the IC Program & Subcon/3PL build in order to identify opportunities to improve throughput KPIs and achieve overall output targets of the Fleet Department.
• Executive in designing and implementing processes, tools, and development programs that focuses on improving the performance of Service Partners (IC and SC)
• Lead for driving Service Partner compliance to Service Level Agreement and contract stipulations.
• Spearhead analysis activities and provide business insights by transforming and interpreting data historical and current data.
• Formulate and governs reports that reflect the performance of the department base on matrix set.
• Support the implementation of projects and initiatives to meet the IC and Subcon requirements of various touch points using data intelligence.
• Ensure that performance reports are prepared and made available according to specifications and sent within the agreed timeline.
• Lead the design, development and administration/implementation of training programs designed to cultivate a high impact learning for our Service Partners.
• Overall responsible in the successful delivery and facilitation of exciting, progressive and comprehensive training programs to all New Service Partners prior to deployment.
• Drive the continuous improvement on content, materials, methodology and approach through training, coaching and mentoring of the training team.
• Successful training of Service Partners by developing work plans, communicating progress, soliciting and incorporating feedback, and ensuring alignment with relevant stakeholders.
• Consulting with leaders to identify specific learning needs and interventions to provide solutions.
• Lead the needs assessments to evaluate current skills against business objectives and develop a sustainable plan to address gaps.
• Breaks down a problem, situation or process in a more granular level to understand the key dependencies that will have an impact to the desired output or objective.
• Makes timely and appropriate business recommendations based on accurate analysis. Anticipates impact of decisions and plans hows to manage risks.
• Review and recommend new and impactful learning and development modules
• Implementation of training programs designed to cultivate a high impact learning
Job Requirements
• Bachelor's Degree or equivalent practical experience. Masters in Organization Development/Behavior or equivalent a significant plus
• Certificate/Training in facilitation, organization development or leadership development
• At least 4 years in performance management and data analytics
• At least 2 years of work experience in a related field (Learning & Development, Talent Management, Leadership Development, HR) in a service environment
• Thrive in a fast-paced environment with a passion for solving problems while being resourceful
• Familiarity with assessment tools used for teams
• Demonstrated ability to build trusted relationships across diverse range of stakeholders and to work across boundaries to build infrastructure
• Excellent interpersonal skills, including written and verbal communication skills
• Strong instructional design, systems thinking and/or strategic planning experience
• Certified in a Leadership assessment tool helpful
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