1、Responsible for maintaining and deepening relationships with key clients on the Lazada platform, ensuring customer satisfaction and business growth.
2、Develop and execute customer management strategies, including regular communication, needs analysis, and issue resolution, to enhance customer experience and loyalty.
3、Collaborate with internal teams to coordinate resources and ensure timely responses to client needs, driving toward sales objectives.
4、Analyze customer data to identify business opportunities and provide tailored market solutions to clients, fostering sales growth.
5、Contribute to the development and implementation of customer retention plans, reducing churn rates and increasing customer lifetime value.

1、Bachelor's degree in Business, Marketing, or a related field. And can speak Chinese. More of the sellers are ChinaBrand.
2、More than 3 years of experience in customer management on e-commerce platforms, with a preference for Lazada or other e-commerce platform experience.
3、Outstanding communication and negotiation skills, capable of building and maintaining strong relationships with clients at various levels.
4、Familiarity with e-commerce market trends, with the ability to analyze problems and provide strategic recommendations to clients.
5、Self-motivated, strong sense of responsibility, and a team player, able to work efficiently in a fast-paced environment.