As our Retail Operations Lead based in Jakarta, you will be the driving force behind Lazada Indonesia Retail excellence, ensuring our business operates with discipline, efficiency and impact.

Your mission is to elevate and strengthen our resilient Retail operations backbone that transforms complexity into clarity, balancing profitability with agility to enable sustainable growth and deliver an outstanding customer experience.
You will shape end-to-end processes, safeguard profitability and drive operational resilience, while ensuring seamless delivery across our Retail organization. Beyond execution, you will collaborate with Regional counterparts to align frameworks, implement system enhancements and contribute to best practices that elevate Lazada’s Retail performance across markets.

This is a highly strategic yet hands-on leadership position, offering the opportunity to scale capabilities, strengthen governance and deliver measurable impact across one of the fastest-growing online Retail organizations in Southeast Asia.

Key Pillars of the Role

Retail Excellence & Governance
As Retail Platform Owner, you drive operational excellence, ensuring system optimization, compliance and profitability. You strengthen SOPs, audit readiness and P&L alignment while leading governance reviews and cross-functional coordination to embed transparency, efficiency and sustainable growth.

Sales Planning & Inventory Management
You lead accurate, insight-driven GMV and profitability forecasts aligned with commercial goals while balancing ambition with market realities. The team optimizes inventory to protect working capital, minimize stockouts and reduce expiry risks, ensuring strong planning, inventory and scalable retail growth through close cross-functional collaboration.

Supply Chain & Procurement
Overseeing end-to-end procurement and supply chain flows, you ensure reliable stock availability, efficient fulfillment and cost efficiency. By improving purchasing, logistics and reverse processes, you strengthen working capital, supplier partnerships and operational efficiency to deliver consistent and profitable outcomes.
 
Online Store Operations & Content
Responsibility extends to online store and content operations, ensuring SKU accuracy, on-brand visuals and smooth user experience. In partnership with Commercial and Design teams, content quality, process efficiency and IM Chat performance drive best-in-class retail experience and customer satisfaction.

Pricing Strategy & Operations
You own the pricing strategy, balancing competitiveness with profitability. Through data-driven pricing reviews, automation and clean intelligence, your team ensures market relevance and operational discipline. You collaborate cross-functionally to sustain efficient, accurate and profitable pricing execution.

What Success Looks Like

In your first 6–12 months, you will establish yourself as a trusted leader of our Retail operations, ensuring stability while driving measurable improvements across key functions:
- Achieve measurable gains in our end-to-end sales plan execution accuracy
- Strengthen procurement performance to deliver stronger efficiency and supply reliability
- Elevate operational governance through enhanced SOPs and consistent compliance across Retail functions
- Successfully drive our ongoing shift to algorithm-driven pricing
- Build collaborative partnerships with Commercial, Finance, Warehouse, and Logistics teams
- Integrate our front-end functions to deliver a more seamless, customer-focused journey

What You Bring

The ideal candidate is a driven strategic thinker with a solution-oriented, hands-on mindset, ready to elevate and strengthen this role within our experienced Retail operations team. You thrive in dynamic, cross-functional environments, navigate ambiguity with confidence, and are unafraid to roll up your sleeves to deliver results.
You bring proven leadership experience with the ability to coach, develop and empower the managers under your responsibility across their day-to-day activities as well as their growth path in their career.
With strong analytical curiosity and a deep sense of ownership, you guide your teams’ members with clarity, foster accountability and translate data-driven insights into actionable initiatives.

Qualifications

- Bachelor’s or Master’s degree in Business, Supply Chain, Finance or related fields
- 10+ years of experience in Retail, FMCG or e-commerce across operations or sales planning; multi-domain exposure strongly preferred
- Leadership experience in managing small to medium-sized teams across diverse operations functions, with a proven ability to grow and develop direct managers
- Strong track record of delivering results in dynamic, fast-paced, and ambiguous environments with sharp attention to detail and strong analytical capabilities
- Excellent communication and stakeholder management skills, with the ability to align and influence across all functions and levels
- Skilled at translating complex data into clear visualizations and compelling stories, delivering impactful presentations to leadership and enabling informed decision-making
- Solid expertise in Sales & Operations Planning (S&OP), including demand forecasting and inventory management with the ability to translate data, seasonality, promotions and market insights into accurate, actionable sales plans
- Ability to guide supplier management and procurement processes, ensuring effective performance oversight, timely issue handling, and alignment with logistics and warehouse operations.
- Capability to manage SOP reviews, training initiatives and reporting frameworks, supporting consistent governance and scalable operations
- Advanced proficiency in Excel, working knowledge of SQL is a plus
- Fluency in English is mandatory