We are looking for a highly organized, detail-oriented Business Operations Associate who will design and execute marketing campaigns that drive traffic, revenue, and brand visibility. You will balance creativity with data-driven decisions to meet Retail goals in a fast-moving e-commerce landscape.
● Performance marketing
● Traffic generation and optimization
● Merchandising and buyer experience
● System and process optimization
● Cross-functional collaboration
● Documentation and training
Key Pillars
1. Performance Marketing
● Plan and launch on-site campaigns, allocate budgets, and adjust levers to maximise return.
2. Traffic Generation & Optimization
● Secure, prioritise, and utilise all visibility slots based on Retail priorities.
● Evaluate and brief key visuals (KVs) that attract qualified traffic.
3. Merchandising & Buyer Experience
● Craft and implement merchandising strategies that guide purchasing decisions.
● Guide support teams to ensure timely, accurate resolution of customer inquiries.
4. System & Process Optimization
● Propose and implement automation or tool enhancements that streamline campaign execution.
5. Cross-Functional Collaboration
● Work closely with commercial, product, and operations teams to gather requirements and deliver on schedule.
6. Documentation & Training
● Maintain clear, current process documentation.
● Train new team members and local teams on traffic, merchandising tools, and best practices.
In your first 6-12 months, you will:
● Master platform levers and coordinate with stakeholders to activate them in line with Retail priorities.
● Pinpoint traffic-boosting opportunities and propose solutions agreeable to all parties.
● Protect profitability by flagging gaps between expected and actual support; close them with the commercial team.
● Establish strong working relationships with both internal and external partners.