- Represent the company at Small Claims Tribunal hearings for customer disputes. Deliver the company's position in-session based on case materials and briefings prepared ahead of each hearing; where a question falls outside what's been prepared, follow up rather than improvise an answer on the spot.
- Shadow senior team members on live hearings before handling cases independently. Progress through a structured capability path over time: hearing representation → case investigation → defense document preparation → full case ownership.
- Maintain composure and professionalism under questioning from tribunal officers and other parties. Document outcomes and flag recurring dispute patterns back to the team.

Must-have:
- Diploma or equivalent
- Fluent English, spoken and written
- Comfortable speaking in a formal setting; no prior legal or tribunal experience required
- Strong verbal communicator, able to think on your feet and handle objections confidently in a live setting
- Reliable, punctual, able to travel locally to hearings on short notice

Good-to-have:
- Prior customer service, dispute resolution, or front-facing experience
- Basic understanding of e-commerce or consumer complaints
- Interest in growing into investigation and case management work
- Conversational Mandarin Chinese, spoken and written