Key Responsibilities:
• Strategic Discovery & Prioritization — Partner with commercial teams to identify bottlenecks, frame problems, and prioritize the AI/Workstation roadmap by business impact (GMV, seller coverage, time savings). Own requirements gathering and solution fit decisions.
• End-to-End Workflow Design — Own the full workflow across people, AI agents, and Workstation. Collaborate with Product and AI Operations on BRDs, ensuring UI/UX aligns with how commercial teams actually work.
• Quality Assurance & Testing — Lead UAT planning and execution. Define evaluation criteria, validate output quality, and make final sign-off decisions with Product.
• Market Adoption & Enablement — Drive launch and adoption across 6 markets through live training and local team enablement with People Excellence.
• Impact Measurement — Define and track adoption metrics (time saved, seller coverage, GMV impact) to quantify business value.
• Continuous Improvement — Own the post-launch feedback loop: bug resolution, feature requests, agent skill refinement, and retirement of legacy manual processes.

Qualifications:
• Bachelor's degree in Business Administration, Economics, Marketing, Finance, or a related commercial/analytical field.
• Commercial Expertise — 4-5+ years in e-commerce or retail (category management, key accounts, campaigns, sales operations), or product/operations roles serving commercial teams. You understand what drives GMV, seller growth, and campaign performance.
• Product Delivery — Proven track record translating business problems into clear requirements (BRD/PRD) and driving them through UAT to successful launch. You bridge business needs and product execution.
• Data Fluency — Comfortable working with data to track adoption, measure impact, and inform decisions. Advanced Excel/Google Sheets and experience monitoring business metrics. SQL or BI dashboard experience is a plus.
• Stakeholder Management — Experience coordinating across multiple stakeholders and markets, aligning diverse priorities into actionable plans.
• Communication — Clear written and spoken English, with experience running training sessions and presenting to senior leaders.
• Execution Mindset — Strong ownership orientation: you drive initiatives from concept to live adoption, not just to presentation decks.