As the IT Service Desk and Operations Lead, the candidate will drive internal IT operational excellence across corporate and logistics facilities. This is a hands-on leadership role requiring active technical involvement in system troubleshooting, infrastructure upgrades, and team mentorship. The candidate will balance strategic oversight with direct execution—leading a high-performing IT team while resolving complex issues, managing critical projects and ensuring seamless technology support for employees based in Malaysia.

Key Responsibilities:

1. IT Asset & Infrastructure Management
- Oversee the full IT asset lifecycle (ITALM), ensuring accurate inventory and compliance.
- Manage multi-site IT infrastructure, optimizing support for corporate offices and logistics facilities.
2. Team Leadership & Service Delivery
- Lead, mentor, and develop an IT support team to exceed SLAs and CSAT targets.
- Implement ITSM/ITIL best practices for helpdesk operations and issue resolution.
3. Project & Event Leadership
- Manage IT projects (e.g., system rollouts, office relocations) from planning to execution.
- Provide technical oversight for corporate events, including A/V setup and executive support.
4. Process Improvement
- Identify automation opportunities to enhance workflows and end-user experience.
- Evaluate emerging technologies to boost productivity and security.

• Bachelor's Degree in IT, Computer Science, or related field.
• 2-3+ years in IT operations, including 1+ years leading teams.
• Proven expertise in ITSM, IT project management, and multi-site operations.
• Professional English proficiency (written/spoken).
• Willingness to travel between sites.

Good to Have (Preferred):
• Certifications: ITIL, PMP, or Prince2.
• Mandarin proficiency (spoken).
• Experience with HR/staffing agency collaboration.
• Corporate event A/V management.