OVERALL JOB PURPOSE Act as contact point between buyer and internal team to ensure all buyer complaints and disputes on platforms related to packaging,delivery….are handled on time.
DUTIES & RESPONSIBILITIES Act as the lead point of contact for any service matter between buyers and internal teamrelated to LEX's daily ops support and issue resolving.

Daily Operations:

• Collaborate with operations, customer service team to get evidence and submit to platforms timely.
• Following disputes on platform from receiving until offering effective solutions such as: refunds, replacements or discounts.
• Collaborate with billing team to summarize data and check invoice for compensation.
• Organize & lead the performance review with customers.
• Support team in doing report if needed.
• Other tasks as assigned by manager.

• Bachelor's degree in Logistics,Supply Chain or related field.
• Minimum 2-3 year in customer service or dispute resolution, preferably in e-commerce industry- or fulfillment services
• Familiar with E-commerce work flows (ordering, payment, delivery, return policies).
• Able to handle multiple duties in a fast-paced environment.
• Strong analytical and conflict-resolution skills.
• Strong computer skills (working knowledge of Microsoft Excel, Word, PowerPoint )is a Must.
• Good verbal and written communication (Vietnamese/English) is a plus